You can earn points by participating in any of our innovative promotions or by just shopping as usual! You will receive 5 Power Points for every $1.00 spent! Simply click on the "Power Points" tab (center bottom) of page to join/view and take part in our current opportunities. In addition, make sure to check back every once in a while, as we're adding great new ways for you to earn points all the time!
We are so glad you asked us! We want to make it easy and fun to redeem your hard-earned points. Just visit the "Power Points" tab (lower left) to view all your reward program information. (you must be logged in to view)
No! Once you are enrolled/registered with an account, you are all set to go! We do not require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately.
When you return an item, you lose the associated credit you originally earned by buying the item in the first place.
Confusing? For example: Let's say you had previously spent $50 towards a "spend $100, earn 500 points promotion, you then you decide to buy a $20.00 item which bumps your total to $70.00. If you decide to return the $20 item, your progress would also go back down to $50.00 - it's just like you hadn't bought the item in the first place.
We have tried to answer all related questions you might have on this FAQ page. However, if you did not find your answer, our team is ready and waiting to answer your rewards program questions. Just send us an email and we'll be in touch (please allow 24 hours on week days to 24-48 hours on weekend days for a reply)
From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails, anymore, just click the unsubscribe button when you receive your next email.(bottom of all emails we send)
We do not offer any type of short or long term payment methods including lay-a-way, lay buy or financing. However, PayPal does offer this to its users. You can read more about PayPal credit by logging into your PayPal account.
We require a pre order deposit on most doll kits that we sell. It is industry standard to require a deposit. We base all of our doll kit numbers on the pre orders we receive. Once we place our order with the artist, we cannot change our numbers or cancel and WILL receive the number we order.
If you place a pre order and then cancel it, it puts an extra kit in our inventory that we may or may not be able to sell in a timely manner. This becomes a real problem if several pre order customers cancel. The deposit you pay shows us that you intend to purchase the doll kit from us when it becomes available.
We do not refund deposits or offer a credit UNLESS we can sell your kit at the time of the release. If you are unsure if you will want the kit, weeks or months, later, then please do not pre order.
We ship to all 50 states and all US territories. We offer USPS (United States Post Office) and UPS services. If you place an order and choose UPS, we will upgrade to USPS Priority mail when possible. This saves you time. DHL is only for overseas orders.
Dolls so Real ships worldwide. You can choose from USPS (United States Post Office), DHL International Express and in some cases, UPS (United Parcel Service.
ALL postage and shipping is based on weight and package size. Please add all items you are interested in purchasing to your shopping cart and proceed to the check out. You will be given all of your shipping options and prices BEFORE any payment information is required. That way you can stop the order. We use real time carrier prices and do not make profits on shipping/dispatch.
USPS First Class International postage is the least expensive but takes the most time in transit. You cannot insure International First Class mail. This is a "ship at your own risk" option.
USPS Priority International is the most common method used and can be insured and tracked.
DHL International Express is available to many countries and is the fastest way to receive your order. However, please note that shipping via DHL may have import fees added. You will need to check with your local DHL office to get this information.
We try to ship all orders within 36 hours after receiving them. The method of postage/shipping you choose determines how long it will take for your order to arrive to you. Here are some estimates only:
United States and US Territories:
First Class Mail: 3-9 days
Priority Mail: 1-3 days
Express Mail: 1-2 days
UPS Ground: 2-5 days
First Class International: 7-25 days (This cannot be tracked or insured but we have only had a few customers lose packages over the years)
USPS Priority International: 7-14 days (This method can be tracked and insured)
We set our product prices by normal competitive pricing formulas. Due to the fierce competition, we may or may not match our competitors prices. Please look at the entire process when making a purchase:
Price of Item - Is it in line with competitors pricing (give or take a 5-10% margin)?
Free Stuff - Does the item include free items that increase the value (such as free body slip or eyes)?
Shipping - Will the item ship for free? If not, how much is the postage cost.
Customer Service - Does your favorite store have great customer service and quick contact history?
All of the items above should be considered when purchasing any item.
We do not make custom reborn dolls and we cannot recommend any artists that do. We suggest you search Facebook, eBay, YouTube, doll chats or forums. Please remember the old saying "You get what you pay for". If you find a reborn doll for less than $150 - 200.00, you might not like it once you get it. Please ask lots of questions, read reviews, comments and do your research before buying a reborn doll.
We do not offer reborning tutorials, per say. However, there are many many good reborning videos on Youtube that we suggest you start there. You do not need an account to view videos there. Here are some suggestions when navigating Youtube:
Refine your search to a specific topic. If you are looking to learn about the reborning process for doll kits, you can use a more general search phase such as "Reborning" but if you are looking for specific part of reborning such as "Rooting", add that term to the search.
After finding some videos on the topic you need, please check to see the feedback and views of these tutorials. This can save you so much time since you don't want to start one and realize that either the teacher is not a professional or that you do not care for their style.
Always watch a video from beginning to end before trying it yourself. Have the supplies ready before starting.
If a video is promoting a specific product or suggesting specific products, just be sure they are not marketing something and forgetting about the artistry involved with reborning.
Last but not least, have fun! Reborning should be fun for anyone interested in trying it. Anyone can try and you just never know how good you'll be unless you do. Can't and won't never did anything!
We do not sell silicone dolls or silicone doll kits. We cannot give advice on silicone dolls.
WE DO stock "silicone-like" vinyl kits. High quality silicone dolls are very expensive. Please be careful when buying kits from illegal doll kit makers and companies that copy other artist'w work. This has become rampant in the doll kit making industry.
We do not sell doll kits made from 3-D imaging. We only carry doll kits sculpted by doll sculpting artists. We love our artists and would never want to see them pushed out by technology. This is a form of art.
These are basic instructions for baking acrylic doll eyes
Instructions:You can bake these eyes in vinyl or clay. The factory has just re-tested the eyes and recommends heating up to no more than 275F (135C). If you also used a heat set paint, that is degrees higher than the paint's recommended setting of 265F. The eyes can be baked for up to 60 minutes with no problems. If you have to bake your vinyl head several times, this should be fine. Just let the eyes (and the vinyl) cool between baking times
No matter if you choose to use a doll wig or rooted hair on your doll, you'll want to keep it clean.
We do not recommend washing mod-acrylic doll wigs unless absolutely necessary. They are made to be styled with fingers and/or wig brush but not washed
Do not use a hair dryer, flat iron or curling iron on a mod-acrylic wig.It is dyed mod-acrylic hair.
The wig should not fade or stain if wet, but we do not recommend getting a doll wig wet unless absolutely necessary.
If you do feel you need to wash the wig, great care must be taken. Try to just surface wash the hair. Rinse well and ONLY use a WIG BRUSH if you have to brush/comb it out. If you do not, you will have the hair of your child hood doll/barbie days when the hair goes wiry and unmanageable.
CLICK HERE to see a graph on how to measure a doll head for a wig.
Joints are used to connect stuffed cloth arm, legs or stuffed head to a stuffed cloth body to create a moveable joint. You can place the base flange into the arm, leg, head or body, although placing it into the body is preferable.
The base flange with the post is placed inside the body, which has already been stuffed to the armhole level. A very, very small slit is made in the fabric if there is no side seam. If the body won't be seen, it's a good idea to put a bit of Fray-check around the slit. You may also want to make a small "pad" of doubled fabric with a slit in it and put this on the flange before putting the flange in the body.
Once the post is worked through your slit, add small bits of stuffing around the plastic base to soften the contours. Take the middle washer and place it over the post on the outside of the body. Finish stuffing the body.
Take the arm (or leg or head) and match up to the body for placement. Mark the spot where the post from the flange would enter the fabric. Make a slit in the arm fabric, if necessary. Stuff the arm up to the point where the post will enter. Turning the arm partially inside out, push the post through the fabric. Once the placement is where you want it then push the last washer over the post, pushing down until it meets the washer. DO NOT push this last washer down until you are sure it's where you want it because this washer is NOT removable once it's in place. It "snap-locks" closed.
Please use caution when using Genesis Artist Colors Heat Set Paints. Never use a personal/family oven to heat the paints. Please use in well ventilated area at all times.
We no longer accept refunds for vinyl kits that have been heated in any way with GHSP. We have no way to know the temperature or mediums used by customers that may not be appropriate for the paints. Please read all instructions very carefully.
Honeybug Newborn pacifiers are perfect for dolls. The pacifiers were designed so a small magnet is inserted into the handle of the pacifier. Just pop off the handle, insert the 8 or 9mm magnet and you are ready to go. Please NOTE: Your doll's head must already have a magnet inside for the pacifier for work. If you know there is a magnet behind your doll's mouth, try the pacifier. If it attaches, GREAT! If it pushes away, just flip the magnet in the handle and it is fixed!
Handles are interchangeable to make hundreds of different color combinations. For the Vintage pacifiers, the caps can be switched to also make a wide arrange of color schemes.
New! All new pacifiers made by Dolls so Real will have a north facing pole so you can use any of our pacifiers with the dolls you make from now on.
To use our hand-made (repurposed) magnetic pacifiers, THERE MUST be a magnet already inside the doll's head before you can use it. If you do not know if there is a magnet already in the head, just place any magnet by the doll's lip and if it attaches or pushes the magnet away, there is one inside. If the magnet just falls, then there is no magnet in the doll's head and you will have to insert one to use our magnetic pacifiers.
If you buy one of our magnetic pacifiers and it pushes away instead of attaching, then the "pole" is not correct and either the magnet inside the head or the pacifier magnet must be turned over.
We include an extra magnet with each pacifier for those of your making the doll from scratch. MAKE SURE THAT THE OPPOSING POLE is inserted to the doll's head correctly so the pacifier will attach to the mouth. You can test this before closing up the doll's head. Questions? Just email us!
USA industry standards use the metric chart for doll eyes. Eyes are almost always sized in mm (Millimeters). We always suggest you use the recommended size that the doll sculptor/artist/reborn artist's suggest. Note that 1/2 round glass eyes and 1/2 round oval eyes run larger than acrylic doll eyes.
1. CLICK HERE for example to measure the size of a doll eye, use a soft measuring tape and measure the diameter (from side to side. not the diameter) of the eye.
2. CLICK HERE for example to measure for what size of doll eye you will need, measure the inside edge of doll head eye hole to the outside edge. Do not just measure the empty space as this will give a too small of size reading.
3. CLICK HERE - To measure the Iris of a doll's eye, measure the diameter (side to side) of the colored part of the eye. CLICK HERE for example.
4. To measure the pupil of a doll's eye, measure the diameter (side to side) of the black center of the eye the same ways as for the Iris.
The doll industry standard in the USA is to sell doll wigs in English measure of inches. Normally the sizing covers two sizes such as 13-14", 14-15", 16-17" but some are sized 13-15", 16-17.5" and so on. A doll wig size is equal to the circumference of the doll's head in inches (see chart).
To see a chart on how to measure for a doll's wig,