HELP Center

Dolls so Real accepts all major credit cards (see bottom of page), PayPal, Apple Pay, Google Pay,  We only accept money orders with prior authorization.

We do not offer any type of short or long term payment methods including lay-a-way, lay buy or financing.

We ship to all 50 states and all US territories. We offer USPS (United States Post Office) and UPS services. If you place an order and choose UPS, we will upgrade to USPS Priority mail when possible. This saves you time. DHL is only for overseas orders.

Dolls so Real ships worldwide. You can choose from USPS (United States Post Office), DHL International Express and in some cases, UPS (United Parcel Service.  

• USPS First Class International postage is the least expensive but takes the most time in transit. You cannot insure International First Class mail. This is a "ship at your own risk" option.
  
• USPS Priority International is the most common method used and can be insured and tracked.
• DHL International Express is available to many countries and is the fastest way to receive your order. However, please note that shipping via DHL may have import fees added. You will need to check with your local DHL office to get this information.

We try to ship all orders within 36 hours after receiving them. The method of postage/shipping you choose determines how long it will take for your order to arrive to you.  Here are some estimates only:

United States and US Territories:

• First Class Mail: 3-9 days
• Priority Mail: 1-3 days
• Express Mail: 1-2 days
• UPS Ground: 2-5 days 

International:

• First Class International:  7-25 days (This cannot be tracked or insured but we have only had a few customers lose packages over the years)
• USPS Priority International: 7-14 days (This method can be tracked and insured)
• DHL Express International: 3-5 days

On occasion, we do sell some reborn dolls but not often.  All available dolls are shown in our doll section.

We do not make custom reborn dolls and we cannot recommend any artists that do. We suggest you search Facebook, eBay, YouTube, doll chats or forums. Please remember the old saying "You get what you pay for". If you find a reborn doll for less than $150 - 200.00, you might not like it once you get it. Please ask lots of questions, read reviews, comments and do your research before buying a reborn doll. 

We do not buy or sell used dolls of any kind. We do not have any information on the value of your doll or your collection. Please use google to find out information on this topic.