HELP Center

Just sign up for the Power Points Reward Program. We do the rest. Click on the tab at the lower left of the page "Power Points"

You can earn points by participating in any of our innovative promotions or by just shopping as usual!  You will receive 5 Power Points for every $1.00 spent! Simply click on the "Power Points" tab at the lower left of the page to join/view and take part in our current opportunities. In addition, make sure to check back every once in a while, as we're adding great new ways for you to earn points all the time!

We are so glad you asked us!  We want to make it easy and fun to redeem your hard-earned points. Just visit the "Power Points" tab (lower left) to view all your reward program information. (you must be logged in to view)

Trading points for great rewards couldn't be easier!  Simply visit the "Power Points" tab (below left of page) to view all your reward options your chose reward. Just follow the instructions from there.

Your current points balance is always displayed in your Power Points Page (click on lower bottom tab)

No!  Sign up is 100% free and it will never cost you anything to earn points. Just signing up will earn your first points and they can grow from there. 

No! Once you are enrolled/registered with an account, you are all set to go! We do not require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately.

You should receive points in your account instantly once you complete a promotion or purchase.

No, your points will never expire

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.

We have tried to answer all related questions you might have on this FAQ page. However, if you did not find your answer, our team is ready and waiting to answer your rewards program questions.  Just sent us an email and we'll be in touch (please allow 24 hours on week days to 24-48 hours on weekend days for a reply)

We currently only accept points earned. 

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails, anymore, just click the unsubscribe button when you receive your next email.(bottom of all emails we send)

Dolls so Real accepts all major credit cards (see bottom of page), PayPal, Apple Pay, Google Pay

We do not offer any type of short or long term payment methods including lay-a-way, lay buy or financing. However, PayPal does offer this to its users. You can read more about PayPal credit by logging into your PayPal account.

We require a pre order deposit on most doll kits that we sell. It is industry standard to require a deposit. We base all of our doll kit numbers on the pre orders we receive. Once we place our order with the artist, we cannot change our numbers or cancel and WILL receive the number we order.

If you place a pre order and then cancel it, it puts an extra kit in our inventory that we may or may not be able to sell in a timely manner. This becomes a real problem if several pre order customers cancel. The deposit you pay shows us that you intend to purchase the doll kit from us when it becomes available.

We do not refund deposits or offer a credit UNLESS we can sell your kit at the time of the release. If you are unsure if you will want the kit, weeks or months, later, then please do not pre order.

We ship to all 50 states and all US territories. We offer USPS (United States Post Office) and UPS services. If you place an order and choose UPS, we will upgrade to USPS Priority mail when possible. This saves you time. DHL is only for overseas orders.

Dolls so Real ships worldwide. You can choose from USPS (United States Post Office), DHL International Express and in some cases, UPS (United Parcel Service.  

ALL postage and shipping is based on weight and package size. Please add all items you are interested in purchasing to your shopping cart and proceed to the check out. You will be given all of your shipping options and prices BEFORE any payment information is required. That way you can stop the order. We use real time carrier prices and do not make profits on shipping/dispatch.

• USPS First Class International postage is the least expensive but takes the most time in transit. You cannot insure International First Class mail. This is a "ship at your own risk" option.
  
• USPS Priority International is the most common method used and can be insured and tracked.
• DHL International Express is available to many countries and is the fastest way to receive your order. However, please note that shipping via DHL may have import fees added. You will need to check with your local DHL office to get this information.

We try to ship all orders within 36 hours after receiving them. The method of postage/shipping you choose determines how long it will take for your order to arrive to you.  Here are some estimates only:

United States and US Territories:

• First Class Mail: 3-9 days
• Priority Mail: 1-3 days
• Express Mail: 1-2 days
• UPS Ground: 2-5 days 

International:

• First Class International:  7-25 days (This cannot be tracked or insured but we have only had a few customers lose packages over the years)
• USPS Priority International: 7-14 days (This method can be tracked and insured)
• DHL Express International: 3-5 days

We set our product prices by normal competitive pricing formulas. Due to the fierce competition, we may or may not match our competitors prices.  Please look at the entire process when making a purchase:

• Price of Item - Is it in line with competitors pricing (give or take a 5-10% margin)?
• Free Stuff - Does the item include free items that increase the value (such as free body slip or eyes)?
• Shipping - Will the item ship for free? If not, how much is the postage cost.
  
• Customer Service - Does your favorite store have great customer service and quick contact history?
• All of the items above should be considered when purchasing any item.

We do not make custom reborn dolls and we cannot recommend any artists that do. We suggest you search Facebook, eBay, YouTube, doll chats or forums. Please remember the old saying "You get what you pay for". If you find a reborn doll for less than $150 - 200.00, you might not like it once you get it. Please ask lots of questions, read reviews, comments and do your research before buying a reborn doll. 

On occasion, we do sell some reborn dolls but not often.  All available dolls are shown in our doll section.

We do not offer reborning tutorials, per say. However, there are many many good reborning videos on Youtube that we suggest you start there. You do not need an account to view videos there. Here are some suggestions when navigating Youtube:

1. Refine your search to a specific topic. If you are looking to learn about the reborning process for doll kits, you can use a more general search phase such as "Reborning" but if you are looking for specific part of reborning such as "Rooting", add that term to the search.
2. After finding some videos on the topic you need, please check to see the feedback and views of these tutorials. This can save you so much time since you don't want to start one and realize that either the teacher is not a professional or that you do not care for their style. 
3. Always watch a video from beginning to end before trying it yourself. Have the supplies ready before starting.
   
4. If a video is promoting a specific product or suggesting specific products, just be sure they are not marketing something and forgetting about the artistry involved with reborning.
5. Last but not least, have fun! Reborning should be fun for anyone interested in trying it. Anyone can try and you just never know how good you'll be unless you do. Can't and won't never did anything!

We do not sell silicone dolls or silicone doll kits. We cannot give advice on silicone dolls.

WE DO stock "silicone-like" vinyl kits.  High quality silicone dolls are very expensive. Please be careful when buying kits from illegal doll kit makers and companies that copy other artist'w work. This has become rampant in the doll kit making industry.

We do not sell doll kits made from 3-D imaging. We only carry doll kits sculpted by doll sculpting artists. We love our artists and would never want to see them pushed out by technology. This is a form of art.

We do not buy or sell used dolls of any kind. We do not have any information on the value of your doll or your collection. Please use google to find out information on this topic.

These are basic instructions for baking acrylic doll eyes

Instructions: You can bake these eyes in vinyl or clay. The factory has just re-tested the eyes and recommends heating up to no more than 275F (135C). If you also used a heat set paint, that is degrees higher than the paint's recommended setting of 265F. The eyes can be baked for up to 60 minutes with no problems. If you have to bake your vinyl head several times, this should be fine. Just let the eyes (and the vinyl) cool between baking times

No matter if you choose to use a doll wig or rooted hair on your doll, you'll want to keep it clean.

• We do not recommend washing mod-acrylic doll wigs unless absolutely necessary. They are made to be styled with fingers and/or wig brush but not washed
• Do not use a hair dryer, flat iron or curling iron on a mod-acrylic wig.It is dyed mod-acrylic hair. 
• The wig should not fade or stain if wet, but we do not recommend getting a doll wig wet unless absolutely necessary.  
• If you do feel you need to wash the wig, great care must be taken. Try to just surface wash the hair. Rinse well and ONLY use a WIG BRUSH if you have to brush/comb it out. If you do not, you will have the hair of your child hood doll/barbie days when the hair goes wiry and unmanageable. 
• CLICK HERE to see a graph on how to measure a doll head for a wig.

Free Reborning Tutorial by Precious Little Babies and Rachel Maynard. You must have Adobe Flash Player to view.

Just CLICK HERE

Click:  Ultimate Fusion Paint Guide

Please use caution when using Genesis Artist Colors Heat Set Paints. Never use a personal/family oven to heat the paints. Please use in well ventilated area at all times. 

We no longer accept refunds for vinyl kits that have been heated in any way with GHSP. We have no way to know the temperature or mediums used by customers that may not be appropriate for the paints. Please read all instructions very carefully.

Read Informational Articles:

• Great Link to most questions -  FAQ about Genesis Artist Colors Heat Set Paint

• Direct link to  Genesis Artist Colors Overview and Instructions (Heat Set Paints)
• or print the entire overview for easy reference:  Click for Word Document or Click for PDF File

USA industry standards use the metric chart for doll eyes. Eyes are almost always sized in mm (Millimeters). We always suggest you use the recommended size that the doll sculptor/artist/reborn artist's suggest. Note that 1/2 round glass eyes and 1/2 round oval eyes run larger than acrylic doll eyes. 

 1.  CLICK HERE for example to measure the size of a doll eye, use a soft measuring tape and measure the diameter (from side to side. not the diameter) of the eye. 

  2. CLICK HERE for example to measure for what size of doll eye you will need, measure the inside edge of doll head eye hole to the outside edge. Do not just measure the empty space as this will give a too small of size reading. 

  3.  CLICK HERE - To measure the Iris of a doll's eye, measure the diameter (side to side) of the colored part of the eye. CLICK HERE for example.

  4. To measure the pupil of a doll's eye, measure the diameter (side to side) of the black center of the eye the same ways as for the Iris.

The doll industry standard in the USA is to sell doll wigs in English measure of inches. Normally the sizing covers two sizes such as 13-14", 14-15", 16-17" but some are sized 13-15", 16-17.5" and so on. A doll wig size is equal to the circumference of the doll's head in inches (see chart).

To see a chart on how to measure for a doll's wig, CLICK HERE

The doll's head shown in the example will need a 14" doll wig. YOU must decide whether you want a 13-14" or a 14-15" doll wig. 

For all of us who were never taught the Metric system, or vice versa, the English system, here are some fairly simple metric conversion charts. 

• Millimeters to Inches: CLICK HERE
• Centimeters to Inches:  CLICK HERE 
• Basic/Standard Conversions:  CLICK HERE