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Return Policy

New & Permanent Address!
4771 Bayou Blvd. #184
Pensacola, Florida 32503 USA
Hours: Office/Warehouse 9-4 (CST) Mon-Fri (Sat – Ship. Dept. Only)
 Phone: (850) 332-5043 (emailing us is best!)  Fax: (850) 226-5500 
mail@dollssoreal.com       www.dollssoreal.com
                                                                                                                     
RETURN POLICY and INFORMATION 2016 
  • 30 Day Return Policy: If you are not satisfied with your order item(s), you can return the item(s) for a prompt refund. Refunds for items returned within 30 days of the purchase date will be refunded via the original payment method used when ordering. The original shipping cost and return shipping is non-refundable.
  • Refund Exclusions:All sales are final on the following items: clearance, seconds, close outs, pre-order deposits, DVDs, books, special orders, OOAKS, custom made items and reborn dolls. The amount paid is non refundable and cannot be transferred. 
    • Items that have been altered in any way including painting, gluing, cutting, etc. are not eligible for refunds. 
    • If you order the wrong item, you are welcome to return it, but please not the exclusions listed above. Our website clearly states these exclusions. 
  • Refund Amount: Refund totals are based on the original prices you paid (after discounts, coupons, etc). Postage is non refundable**.
  • Damaged/Defective or Wrong Items: If you receive your order and find an item is defective or damaged, please CONTACT US immediately via email at mail@dollssoreal.com . We will provide a return label for you. If you return the item on your own, postage will not be refunded.
    • Doll KITS: Please inspect every part of your doll kit BEFORE adding any paint, glue, hair, etc.  Altered doll kits will not be eligible for refunds.  Coloring the vinyl incorrectly, heating the oven to high or any alteration that is done to the kit is NOT reason for a return/refund.
    • If we make a mistake on your order and send the wrong item, the same procedure applies. CONTACT US immediately and we will issue a postage return label.
  • Missing Item in Order: If an item you ordered is missing, contact us immediately so we can ship the item out to you. Please note for stock control, we now photograph each order before leaving the warehouse and use a double check procedure to avoid mistakes. However, we are human and they do happen on rare occasions. 
Please send any returns to us in postage paid packaging. We suggest getting delivery confirmation or insurance as we are NOT responsible for return items that do not arrive to us. Please send returns, along with a copy of the bottom of this policy sheet to the following address. Please include your order number after the “Return” on line 2:
 
Dolls so Real Inc
Returns (Your order number here please)
8668 Navarre Parkway Box 291
Navarre, Florida 32566 USA
Please fill out the following and include it with your return item(s) so we can better serve you:
 

Name:

 

Order Number:

Email Address:

Reason for Return*:

 

 

 

 

 

 

Return Reason Examples: Wrong size, color, didn’t like, don’t need, etc.

 
Dolls so Real© Inc 2016